Full service solution - exceed expectations, create value
Pre-sale service
1. Demand analysis
Our professional sales team will conduct in-depth communication with customers to understand their production needs, technical requirements and budget range in detail to ensure that the solutions provided are accurate to meet customer needs
2. product recommendation and customization
Based on the results of demand analysis, we recommend the most suitable product model for customers, and can provide customized services according to the special needs of customers, to ensure that products perfectly fit the production process of customers
3. technical support and consultation:
Our technicians are on standby to provide customers with detailed technical parameter interpretation, product selection advice and production process optimization consultation to help customers make more informed decisions
In-sale service
1. customized production and quality control
We focus on customized production according to the drawings provided by customers, no matter the batch size, if the customer test found unqualified, we will provide spare parts repair or free re-manufacturing services to ensure product quality standards
2. Training services
Provide comprehensive equipment operation, maintenance and troubleshooting training for customer operators to ensure that customers can use equipment independently and efficiently
3. Progress tracking
In the process of project implementation, we regularly report the progress of the project to the client to ensure smooth information between the two sides and timely adjust the plan to deal with possible problems
After-sales service
1. rapid response mechanism
We have established a perfect after-sales service system to ensure that we can respond quickly after receiving customer feedback and find and solve customer problems in a timely manner
2. regular return visit and maintenance
Our company regularly visits customers to understand the use of equipment, provide necessary maintenance suggestions, and provide regular on-site maintenance services according to customer needs to ensure long-term stable operation of equipment
3. spare parts supply and technical support
We have sufficient spare parts inventory, to ensure that in the event of equipment failure can quickly provide replacement parts, at any time to provide customers with remote or on-site technical support, to solve the technical problems encountered in the use of customers
